FAQ

Frequently asked questions

Reservations, rooms, the onsen and getting here. Still have questions? Feel free to reach out.

Reservation Reservations

When can I make a reservation?

Advance reservations are open from April 1, 2026. Book via our official site or Booking.com.

Direct booking vs. OTA — what is the difference?

Booking direct guarantees the best price. We pass on the OTA commission (approx. TBD%) to you, and direct contact makes special requests easier.

Can I book for a group?

Yes, full buyouts of all 7 rooms are available. Please use the contact form.

Rooms Rooms

Are all rooms Japanese-style? Are there beds?

Every room has traditional tatami with futon bedding.

Are meals provided?

Eureka is room-only. A shared kitchen, fridge, and microwave are available. See our Norikura page for nearby dining.

What are check-in/check-out times?

Check-in: 15:00-20:00 / Check-out: by 10:00. For other times, please contact us.

Onsen Hot Spring

How many baths are there?

Two private baths, reserved by time slot. You will receive details at check-in.

What type of spring water is it?

Simple sulfur spring with milky-white water. Known to ease fatigue, neuralgia, and skin conditions. Our owner is a certified Onsen Sommelier — ask us at the front desk.

Can guests with tattoos use the bath?

As a private bath, you will not share it with other guests. All guests are welcome regardless of tattoos.

Access Getting Here

Is there parking?

Free parking(10 Spaces) . Winter tires or chains required in winter. Contact us if full.

Where is the nearest bus stop?

"Bandokoro" on the Alpico bus line. Approx. 30 sec walk to Eureka.

Others Other

Are pets allowed?

We are sorry, but pets are not permitted at this time.

Is Wi-Fi available?

Free Wi-Fi available in all rooms.

Are children welcome?

Yes, children are very welcome. Please contact us for pricing.

Still have questions?

Email or call us any time.